I'm Lijit...

A couple of weeks ago, the search widget on my blog stopped working. I went shopping for a new one, and per Tim's recommendation, I tried out Lijit. WOW! I love it.

It was easy to install, feature-rich and easy to use. As a blog reader, I'm happy with the search results. As a blog publisher, I'm happy with the stats. 

 

 

     

 

 

 

After using it for a week, I got a personal email from a Lijit employee thanking me for installing the widget. (You're welcome.) They were just checking in to see if the app was working ok for me and to find out if there was anything else I needed to be successful. But, here's what pushed me over the edge. Instead of some generic follow-up correspondence, they actually put some research into my content and briefly spoke to the specific subject I write about on my blog.

Subject: A personal thank you

Hello and good morning.

I would like to begin by saying that I like your enthusiasm and dedication to the church, it is really rare to see that these days.  I really would love to volunteer for a program in my community but, I don’t know where to start and how to go about finding a program and become active in it.  Any suggestions you have or resources you use would be most helpful. 

I am writing you today in order to thank you for installing the Lijit search application to your blog.  As a growing company, your feedback regarding the installation process is most helpful in order to better understand and address our users.  Also, be sure to check out .../kemmeyer/stats to see where your readers are coming from. 

Feel free to contact me with any additional questions, comments, and or concerns you may have.  Also, be sure to let me know what I can do for you going forward.

Thank you,

Jacqueline

Consider me a fan. It appears the people at Lijit really do care about making this a product that’s helpful for their customers, because they actually spent a minute getting to know a little bit about one of their customers. It doesn't take much effort, but sadly, that's SO rare these days.

Comments

[Barney Moran]

Part of allowed Search on blogs should also be the revenue the company is sharing with you, for the revenue driven ones the next step is getting transparency from companies like Lijit on their actual revenue vs. the % the Publisher may or may not get, and use of our content when we decide to use either. P.U.B. has a F.A.Q. on the Lijit issue on our
http://www.lijit.blogspot.com .

[Barney Moran]

Part of allowed Search on blogs should also be the revenue the company is sharing with you, for the revenue driven ones the next step is getting transparency from companies like Lijit on their actual revenue vs. the % the Publisher may or may not get, and use of our content when we decide to use either. P.U.B. has a F.A.Q. on the Lijit issue on our
http://www.lijit.blogspot.com .

[phill]

just added it and trying to learn it good stuff

[Angela Bengtson]

Wow - What I love most about this is the explore button - I just found a half dozen more great blogs to add to my list . . . but I really should get back to work!

[Justin Moore]

BTW, the built-in search function in WordPress rocks. Boooo Typepad.

[Jacqueline Malan]

Kem,

Thank you for your wonderful post. Here at Lijit, we believe in going the extra mile in order to show our customers that not only do we care about Lijit, but them as well. Please let me know how I can be of further assistance to you in the future and Happy Halloween!

Cheers,
Jacqueline