Sometimes it’s hard to know the right thing to do when communicating across departments or locations. There are constant realities you’re navigating through…
- Personal Conflict. Each group attracts different personalities, skill sets and vocabularies. Sometimes these differences make it hard for stakeholders to understand each other so they avoid each other. When stakeholders aren't speaking to each other, it makes it very difficult to communicate effectively.
- Extra Time. It’s time consuming to share important information with others. Under pressure to demonstrate more results quickly, people don’t take the time to communicate.
- Willy Nilly Crucials. It’s common to document processes and policies, but too often organizations lack clarity in defining what information needs to be shared between departments.
Be sure to focus energy on the items in the proactive column to effectively work around these realities.
REACTIVE… | PROACTIVE… |
|
|
NOTE: This post originated from a hodgepodge of notes I’ve collected on this subject. I don’t remember where everything came from, but some of it was inspired by this book and this article.
Thanks, this is a great resource!
I would love to hear several stories on how these principles played out in your context at GCC.
Posted by: Blane Young | May 11, 2010 at 12:16 AM
I'm curious how you've seen this play out in your multi-site model. Do you have any stories to share of things that have worked or failed in these areas?
Posted by: Kim G. | May 10, 2010 at 01:14 PM